FAQ's
Do your Tap to Scan Review & Following Products come pre-programmed?
Do your Tap to Scan Review & Following Products come pre-programmed?
Yes! Unlike our competitors, we fully program and test every product before shipping. This means your product works straight out of the box, no setup required! You can focus on getting those reviews & following instead of figuring out the tech.
What platforms do your products support?
What platforms do your products support?
While we’re best known for our Google products, we actually support 5+ platforms, including Instagram, Facebook, TikTok, Snapchat, and more. Check out the full list on our website or contact us if interested in any unlisted or unmentioned platform products like, Yelp, Trustpilot, TripAdvisor, YouTube or WhatsApp.
Does my phone need Tap to scan use the products?
Does my phone need Tap to scan use the products?
Yes, your phone needs to have tap to scan option enabled. Our products also include QR products for greater versatility.
Will your products work on both Android and iOS devices?
Will your products work on both Android and iOS devices?
Yes, they are compatible with both Android and Apple devices, provided the device supports.
Why isn’t my phone connecting to the product?
Why isn’t my phone connecting to the product?
Check if your phone’s Tap option setting is switched on.
Can I update or change the link on my product?
Can I update or change the link on my product?
No, we can't change platform links on any previously setup and activated product as the link used has been permanently locked to that product and can't be removed
How do I find my Platform Review or Following link?
How do I find my Platform Review or Following link?
Click on guide page dropdown & choose second option that's where all the links are available.
Does my customer need an account of Google or other platform to leave a review?
Does my customer need an account of Google or other platform to leave a review?
Yes, your customer will need a Google or other platform account to leave a review or to follow.
What other platforms do you offer besides the listed ones?
What other platforms do you offer besides the listed ones?
We also provide Yelp, Trustpilot, TripAdvisor, You tube or WhatsApp platforms if requested.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed on the same day if purchased before 11:00 am PST and the delivery typically takes 7-10 business days depending on your location.
What should I do if my product is faulty and doesn’t work?
What should I do if my product is faulty and doesn’t work?
Don’t worry! All products are checked before shipment. If there's an issue, please email us, and we’ll assist you.
What if I entered the wrong details or business information for my product?
What if I entered the wrong details or business information for my product?
We double-check all business information before programming the products. If there’s a mistake, email us for assistance.
What products can be adhered to surfaces like tables?
What products can be adhered to surfaces like tables?
Our table tags, plaques, and window stickers come with a 3M adhesive backing, making them easy to stick on any surface.
What should I do if my order was returned?
What should I do if my order was returned?
If your order is returned, it may be due to incorrect shipping address. There’s a C$8.00 re-delivery fee, so please double-check your delivery address before placing the order.
Can I track my order?
Can I track my order?
Yes, you can! Once your order is dispatched, you’ll receive an email with tracking information.